Shipping Information

SHIPPING WORLDWIDE

We ship to many countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

SHIPPING INFORMATION - INDIA

Free Shipping:
On all orders above 1000 INR, we offer free Standard Shipping

Delivery Method:
Orders shipped via Standard Shipping through DTDC/Blue Dart are delivered within 6-7 business days. *Delivery to metro locations will be faster.

Shipping Charges:

Please note:
Shipping prices may vary depending on the destination and weight of your parcel. For all orders shipped within India, mandatory sales tax (GST) of 3% is added upon checkout.

SHIPPING INFORMATION - INTERNATIONAL

Delivery Method:
Orders shipped via Standard Shipping (EMS, Indian Post) are delivered within 10-15 business days.
Orders shipped via Express Shipping (UPS) are delivered within 6-7 business days.

Shipping Charges:

Standard Shipping - No Shipping Charges
Express Shipping - No Shipping Charges
*Prices do not include custom duty

Please Note: Duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

There are no Shipping Charges as well. However, In Case of any Shipping Charges, Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance, and various other factors. We are unable to advise the duty amount. For more information, please write to us on themughalcamel@gmail.com

In case of Fine jewelry, Local Customs Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Mughal Camel, however, VAT, duties, and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours/2 business days with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner, you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 93519 09090 or email us at themughalcamel@gmail.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

  1. Pan card
  2. Driving License
  3. Passport
  4. Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

INSURANCE

Mughal Camel insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift), then you accept a signature by them as well as their photo ID as evidence of delivery.

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